Operational Performance Program Professional - Ambulatory (Full-Time, 40 Hours, Day Shift)

• Responsibilities As an Ambulatory Operations Performance Program Professional (RN), you will help shape the future of ambulatory care by leading system-wide initiatives that improve clinic operations, patient access, quality, safety, and regulatory compliance across a diverse network of outpatient practices. Working closely with physicians, managers, and frontline teams, you will serve as a consultant and change agent, developing standardized workflows, implementing best practices, and supporting clinics through operational challenges and process improvements. From building foundational programs and driving widespread organizational change to ensuring compliance with regulatory agencies such as The Joint Commission (TJC), this role offers a unique opportunity to make a lasting impact beyond a single clinic. We are seeking a highly collaborative RN leader who is passionate about improving care delivery, solving complex operational problems, and advancing the future of ambulatory healthcare through innovation, standardization, and continuous improvement. I. JOB SUMMARY/RESPONSIBILITIES:
• Plans, coordinates, implements, and evaluates performance improvement activities for Ambulatory services in accordance with department’s goals and objectives, and mission of The Queen’s Medical Center (QMC) and The Queen’s Health Systems (QHS).
• Coordinates, implements, and facilitates key clinical performance improvement efforts including, but not limited to: standardization of workflows and processes, compliance with regulatory, safety, and accreditation standards/requirements, staff education and training, and quality. II. TYPICAL PHYSICAL DEMANDS:
• Seeing, hearing, speaking, finger dexterity.
• Frequent: walking.
• Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, gripping of an object. III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions. IV.

A. EDUCATION/CERTIFICATION AND

• Current Hawaii State License as a Registered Nurse.
• Bachelor’s degree in nursing.
• Master’s degree preferred.
• Certification in National Association of Healthcare Quality (NAHQ) preferred. B.

• Two (2) years nursing experience required; experience in Ambulatory preferred.
• Knowledge of performance improvement, databases/information systems preferred.
• Demonstrated experience with computer word-processing, spreadsheet, and presentation applications may be required depending upon area of assignment. Equal Employment Opportunity Equal Opportunity Employer / Disability / Vet