Operations Associate - Supply Chain Management

The Operations Associate plays a key role in supporting Supply Chain Management (SCM) by facilitating critical interactions with suppliers and internal stakeholders. This includes resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies. This role supports all core SCM functions and handles a high volume of inbound communications —via phone, tickets, and email— from internal Mayo Clinic staff at all levels, as well as external Suppliers.

A strong commitment to customer service principles is essential, ensuring timely, courteous, and effective responses. The Operations Associate serves as a point of contact to triage SCM-related inquiries and issues, coordinating with the appropriate personnel to ensure resolution. In addition, the role participates in various work groups and contributes to projects as assigned.

The Operations Associate position serves as the first point of contact for our customers and suppliers providing exceptional service through phone calls, emails, or other communications channels utilized by Mayo Clinic. Individuals are responsible for resolving and/or triaging customer inquiries, addressing concerns, and ensuring a positive experience in all interactions. This position involves addressing and resolving complaints or concerns, providing accurate and detailed information regarding policies, procurement, invoicing and payments, and other Supply Chain related activities.

This position is within the call center. Additional job-related duties may be assigned by leadership as needed. During the selection process, you may be asked to participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.

During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording.

The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position.

Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelor’s Degree OR Associate’s degree AND 2 years of experience OR High School Diploma/GED AND 4 years of experience Academic and/or professional roles must provide evidence of the following

Customer Service Orientation: Ability to provide helpful, courteous support and build positive relationships with team members, vendors, and other stakeholders. Clear Communication: Strong verbal and written communication skills, with the ability to express ideas clearly and work effectively with others. Attention to Detail: Demonstrated accuracy and care in handling information, following procedures, and completing tasks.

Problem Solving: Ability to recognize issues, think critically, and contribute to practical solutions. Critical Thinking: Shows sound judgment and thoughtful decision-making in fast-moving or uncertain situations. Organizational

Ability to manage time, stay organized, and balance multiple priorities. Initiative & Follow-Through: Willingness to take responsibility for assigned tasks, ask questions, and see projects through to completion. Reliability & Accountability: Dependable and responsible when completing tasks independently or as part of a team, with a commitment to quality work.

Professionalism & Work Ethic: Demonstrates a positive attitude, eagerness to learn, and commitment to doing one's best in academic or early professional experiences.

• Full time Benefits
• Medical: Multiple plan options
• Dental: Delta Dental or reimbursement account for flexible coverage
• Vision: Affordable plan with national network
• Pre-Tax Savings: HSA and FSAs for eligible expenses
• Retirement: Competitive retirement package to secure your future