Operations Manager

City/State: Bronx, New York Grant Funded: No Department: ED- Nursing Work

Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS

• $64,000.00-$80,000.00 Job Summary The Stroke Operations Manager plays a pivotal role in the development, implementation, and evaluation of the Stroke Program across the Montefiore MMC-MMV Region, ensuring the delivery of high-quality care for patients who experience stroke throughout the continuum of care. This individual works closely with the Stroke Program Medical and Surgical Directors in a mutually supportive relationship that is key to the program's success in achieving patient-centered, high-quality outcomes. The Stroke Operations Manager is responsible for the day-to-day operational leadership, ensuring the effective management of financial, programmatic, and human resource activities. This role oversees and provides feedback to team members involved in the program’s operation, with a focus on delivering continuous improvement in stroke care. Key responsibilities include leading process and quality improvement initiatives, managing human resources, and monitoring clinical, financial, and operational metrics to drive program performance. The Stroke Operations Manager ensures that activities related to stroke care meet organizational, local, regional, state, and national standards and works to maintain both Comprehensive Stroke Program and Primary Stroke certification. The Stroke Operations Manager collaborates with various internal and external stakeholders—such as medical faculty, clinical staff, regional partners, Telehealth, Marketing, and Emergency Medical Services—to execute a cohesive strategy that aligns with Montefiore Health System’s mission and strategic goals. Through open communication, the Stroke operations Manager ensures a well-coordinated, interdisciplinary approach to stroke care. This position is responsible for day-to-day coordination and efficient oversight of aspects of daily operations of acute nursing, via a non-clinical lens including but not limited to healthcare projects, via building, monitoring, reporting, and progression of projects; oversight of non-clinical team members involved in projects, or nursing operations; managing and supervise the non clinical workforce, including task allocation, setting deadlines and monitoring performance; overseeing department budgets, tables of organizations, and efficiency plans; assess and compose department budgetary risk assessment; and ensure ordering of specialized equipment and maintain optimal supply chain operations. In addition to overseeing specific projects from start to finish as delegated by the AVP including: -
• Experience working with and analyzing large data sets and comfort with thinking critically about data.
• Experience in practical application of basic statistical analysis to business problems and situations.
• Excellent verbal and written communication skills required.
• Highly motivated, self-starter with the ability to adapt to change, exercise initiative and use independent judgment.
• Strong organizational and project management skills.
• Proven ability to develop camaraderie with teams, to elicit group participation and to help team members become comfortable working with each other.
• Performs confidential administrative and project management duties which requires discretion and independent judgment.
• Projects a professional company image through in-person, electronic or telephone interactions.
• Proficient in Excel and PowerPoint, Word, & Outlook. Experience with any mapping software is also valuable.
• Bachelor's or master’s degree in health administration, business administration, finance or related field preferred; however, candidates from other backgrounds with strong interest in field and analytical skills are encouraged to apply.
• Experience in healthcare and/or strategy operations role within a complex organization preferred Qualifications Bachelor's Degree is required Master's Degree is preferred Ability to handle multiple projects concurrently is required. Attention to detail and ability to coordinate schedules and time lines for supporting the needs of leadership. Provided a best in class customer experience Performed detailed data analysis and managed via KPIs, Proficiency in advanced Excel, PowerPoint, Word, Power BI Excellent communication skills Knowledge of preparing, interpreting, analyzing budgets and tables of organizations Ability to lead, supervise, instruct, oversee, and interview staff Ability to lead, oversee, existing, or needed projects including equipment ordering and maintenance. Annual Assessment - OHS Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.