The Operations Specialist plays a key role in supporting Supply Chain Management (SCM) by facilitating essential communication and coordination with both suppliers and internal stakeholders. This position is responsible for resolving issues related to product pricing, order expediting, returns, and invoice/receipt discrepancies. The role supports all core SCM functions, including managing a high volume of inbound communications via phone, tickets, and email from Mayo Clinic staff across all departments and external sources.
A high level of customer service is required to ensure timely, professional, and solution-oriented responses. The Operations Specialist acts as a primary contact for triaging SCM-related inquiries and issues, escalating and coordinating with the appropriate personnel as needed. This position also assists SCM leadership in training both new and existing staff, ensuring consistency and accuracy in knowledge transfer and performance.
This role involves recognizing when policy or procedural violations have occurred and analyzing situations to determine the most appropriate course of action for resolution. This position is focused on core procurement activities, including—but not limited to—reviewing and processing a high volume of purchase orders to ensure the accurate and timely delivery of supplies, equipment, and services across all facilities.
The role involves researching and resolving transactional discrepancies, investigating aging items identified in various reports, and collaborating closely with internal departments and suppliers to resolve issues promptly and effectively. Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are essential for success in this role. Additional job-related duties may be assigned by leadership as needed.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question.
Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This vacancy is not eligible for sponsorship.
We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. This is a hybrid position and eligible candidates must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs.
Bachelor’s Degree AND 2 years of experience OR Associate’s degree AND 4 years of experience OR High School Diploma/GED AND 6 years of experience Academic and/or professional roles must provide evidence of the following
Customer Service Excellence: Proven ability to deliver high-quality service and build strong stakeholder relationships. Clear Communication: Demonstrated strong verbal and written communication skills, with the ability to convey information professionally and collaborate across teams. Attention to Detail: Track record of accuracy and thoroughness in managing data, documentation, and process execution.
Problem Solving: Shown ability to identify issues, analyze root causes, and implement effective solutions in real-world or project-based settings. Critical Thinking: Evidence of thoughtful decision-making and data-driven analysis in complex or time-sensitive situations. Organizational
Successful history of managing multiple tasks and priorities efficiently in fast-paced environments. Initiative & Ownership: Recognized as a self-starter who takes initiative and follows through on responsibilities with minimal oversight. Independence & Accountability: Demonstrated success working independently and delivering results while maintaining accountability.
Professionalism & Work Ethic: Consistent commitment to high performance, integrity, and continuous improvement.
- Full time Benefits
- Medical: Multiple plan options
- Dental: Delta Dental or reimbursement account for flexible coverage
- Vision: Affordable plan with national network
- Pre-Tax Savings: HSA and FSAs for eligible expenses
- Retirement: Competitive retirement package to secure your future