Operator Service Specialist 1

USS: Operator Services- (Unscheduled, On Call) - Job

The Operator Service Specialist 1 serves our patients, staff, and business partners by providing operator assistance and paging assistance. Responsible for answering a high volume of incoming telephone calls and to transfer the caller to the appropriate resource. Responsible to page on-call resources and to page Emergency Response teams such as Code Blue, Rapid Response, Trauma and others.

Works in a high volume Call Center and provide excellent customer service to those of whom we serve. Performs other duties as needed. Education and

Minimum one year of call center or customer service with heavy phone volume experience preferred. Knowledge and

Previous operator or call center experience in Healthcare setting preferred. Able to operate a computer and answer telephones efficiently. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).

Operate/troubleshoot basic office and equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision.

Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position. Licensures and

None