Ophthalmic Technician Supervisor - Retina Division, Westwood

Description The Ophthalmic Technician Supervisor for the Retina division in Westwood will oversee daily clinical workflows to ensure efficient patient care delivery and high-quality support for physicians. This role is responsible for supervising a team of back office staff, coordinating staffing, and provide direct patient care. The Supervisor also serves as a lead resource in clinical support functions, ensuring adherence to departmental standards and providing hands-on guidance when needed.

Responsibilities include, but are not limited to: Supervise and assign work to a team of ultrasound staff, ophthalmic technicians, medical photography, and nursing Manage recruitment, interviewing, and selection of new staff members Provide training and conduct evaluations to ensure competency and performance standards are met Develop and manage weekly staff schedules, including real-time adjustments and last-minute coverage needs Oversee and support patient flow, providing direction to ophthalmic technicians and collaborating with ophthalmologists to improve efficiency Obtain patient medical histories, document chief complaints, and perform vision testing Measure and record vital signs, including blood pressure and pulse Perform diagnostic imaging and perimetry testing Assist ophthalmologists with procedures, including administering injections Salary Range: $32.42- 64.51 Hourly Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity.

Qualifications Required: Current certification as Certified Ophthalmic Technician (COT). Minimum 5 years recent experience providing technical support in Ophthalmology practice. Bachelor's degree or equivalent experience as required.

Ability to collaborate with Practice Manager and/or Associate Administrator in problem solving and implementing new and continuing patient care systems. Ability to organize technician work schedules for continuous coverage. Knowledge of ophthalmic medical terminology, anatomy, and physiology of visual systems.

Skill in acquiring accurate medical history, measuring, and recording visual acuity, and tonometry. Familiarity with signs and symptoms of various ophthalmic problems to answer patient-related questions and triage calls when urgent evaluation is required. Knowledge of the operations and maintenance of patient-related testing equipment.

Knowledge of various ophthalmic clinical protocols. Excellent interpersonal skills to promote comfortable, cooperative and effective working relationships with patients, physicians and staff. Ability to identify and define complex problems and develop and implement solutions for quality and process improvement.

Familiarity with computerized EHR(s) and patient appointment scheduling system(s). Preferred: Experience working in a university-based medical facility/academic teaching environment. Experience on ordering and maintaining logs on high-cost Intravitreal injections, such Eylea, Eylea HD, Vabysmo & Lucentis.