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About NYC Health + Hospitals NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services.
Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts 9:00 A. M – 5:00 P. M Duties & Responsibilities Purpose of Functional Assignment: Under supervision, supports the operation, maintenance, and troubleshooting of Picture Archiving and Communication Systems (PACS) and related medical imaging applications across the System.
Examples of Typical Tasks: 1. Maintains and supports the day-to-day operation of Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Clinical Information Systems (CIS), PowerScribe, and related clinical imaging applications. 2. Diagnoses and resolves user requests and system issues escalating problems to senior staff or vendors as needed. 3.
Supports application and infrastructure upgrades, including patch installations and functional testing under supervision. 4. Participates in the on-call support program for after-hours critical issues. 5. Assists in integrating radiology systems ensuring connectivity with the Electronic Health Record (EHR). 6.
Supports new Digital Imaging and Communications in Medicine (DICOM) modality connections and assists in monitoring Health Level Seven (HL7) interface. 7. Reviews and documents business requirements and processes, communicating technical specifications through the creation of conceptual data, process models, and flowcharts to technical teams. 8. Applies best practices and standards in radiology and imaging processes. 9.
Assists in team projects and completes assigned daily tasks. 10. Monitors and reports on performance metrics and system trends. 11. Communicates the status of activities, risks, and issues to the Lead. 12.
Identifies project risks related to compliance and information security. 13. Performs duties that may be primarily remote, and may need to report to the office with a 2-hour notice for operational needs, and/or training purposes. 14. Performs other related duties as assigned.
Assignment Qualification
1. Master’s or advanced clinical degree from an accredited college or university; or, 2. Bachelor’s degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements for software applications development and implementation in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or, 3.
A satisfactory combination of education, training, and experience. 4. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year. Assignment Qualification Preferences: 1.
Bachelor’s Degree from an accredited college or university in Computer Science, Information Systems, Business Administration, and two (2) years of experience in clinical information systems, as a Radiology PACS administrator, or related technical experience. Preferred Knowledge Areas, Skills, Abilities, and other Characteristics: 1. Experience with Microsoft Office (e.g., Word, Excel, and PowerPoint). 2.
Good communication and presentation skills. 3. Experience with PACS and other Radiology imaging applications strongly preferred. 4. Experience with Change HealthCare (McKesson) Radiology and Conserus Products, Microsoft PowerScribe One and Epic. 5.
Vendor Neutral Archive (VNA) experience. 6. Strong technical, software & infrastructure experience. Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.
Note: Candidates selected for a position are required to come to NYC as part of their onboarding.
About the role
Under supervision, supports the operation, maintenance, and troubleshooting of Picture Archiving and Communication Systems (PACS) and related medical imaging applications across the System.