You’ll need
Certifications
✓Upon Hire
Education
✓High School Diploma or equivalent
✓Must have and maintain a valid Class "C" Texas Driver License with an acceptable driving record for use of a university vehicle.
Qualifications
✓3 years experience in customer service, public contact, parking enforcement, or facilities operations, including experience with planning, coordinating, or delivering facility-related functions (e.g., garage/lot maintenance, repairs, signage, utility systems, or safety).
1 year experience in parking enforcement or related roles is preferred.
Benefits
PPO medical plan, available day one at no cost for full-time employee-only coverage100% coverage for preventive healthcare-no copayPaid Time Off, available day oneRetirement Programs through the Teacher Retirement System of Texas (TRS)
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About the role
Serve as a primary point of contact for inbound inquiries from staff, employees, and external customers; respond, triage, route, and resolve requests in a timely, professional manner.
What you’ll do
Serve as a primaryServe as a primary point of contact for inbound inquiries from staff, employees, and external customers
Respond, triage, route, andRespond, triage, route, and resolve requests in a timely, professional manner
Monitor and follow upMonitor and follow up on pending requests to ensure prompt resolution
Provide accurate information, resourcesProvide accurate information, resources, and guidance, including educating customers on available services and online tools
Maintain working knowledge ofMaintain working knowledge of policies, procedures, and updates to ensure consistent and accurate communication