$71,100.00 - $89,000.00 per year Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. The Patient Access Manager oversees the daily operations of the departments in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service.
The Manager provides oversight of the teams to ensure that policies and procedures are followed and ensures that the work done by the staff is accurate and meets regulatory and policy standards. This position provides leadership support to the department supervisor; team leads and staff to ensure that there is excellent patient throughput and exemplary customer service. The Patient Access Manager works with the Patient Access Leadership team to ensure the accuracy and integrity of all registration and scheduling processes within the departments As a PAS Team Site Manager, a typical day might include: Enforces compliance with all departmental policies and procedures in conjunction with the goals, values and mission statement of the organization Ensures that the department is staffed appropriately to cover volumes, Proactively manages the budgeted FTEs and overtime within their assigned areas Completes regular assessment of the department to identify issues and develop processes for improvement Responsible for monitoring all key performance indicators, reports, work queues, etc, for opportunity for improvement and implementing action plans when goals are not met, Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration and scheduling accuracy Oversees local Patient Access Management team for ensuring proper patient access workflow, exemplary patient experience and enhanced employee relations, Ensures consistent application of policies and procedures and all aspects of performance management, Reviews and recommends any changes to departmental policies Provides oversight to ensure that the department functions are completed timely, accurately and in a positive manner Communicates timely to their leaders any operational, patient or employee issues, Maintains documentation of the issues raised and resolved, Regular, routine communication with their staff on safety issues, hospital huddle reports, volume, staffing, workflow changes, policies etc, to all staff members as it relates to department, Responsible for the education of all staff and must assure all registration and scheduling staff is competent and recertified yearly on mandatory education Creates, implements and or monitors action work plans designed to improve metrics, with the direction and inclusion of their department leadership, Executes interviews for potential candidates for employment within the department and completes all onboarding communications and tasks, Supervises and monitors their staff performance, adherence to policy and workplace behavior to ensure alignment with the RWJBH core values and mission, Utilizes coaching and performance management to correct or improve staff performance, when necessary, Communicates regularly with their upper leadership and human resources partner, when issues arise, Maintains documentation of issues and conversations held with team members, Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures Provides clear communication and expectations for staff around KPIs, goals, and work performance Responsible for reviewing all patient complaints reported by the team or via RWJBH electronic reporting tool, Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff Responsible for the coaching and development of their staff and assists in implementing short and long term plans and objectives to improve customer service and collect quality information Delegates and prioritizes work assignments in relation to the patients needs and staffs competence Responsible for ensuring the accuracy of registrations and scheduling which includes correcting and tracking errors via daily reports Informs staff of System updates and is responsible for providing any all pertinent information related to registration and scheduling issues Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital, department, administration services This role might be for you if: You thrive in a fast-paced environment.
You are good at multitasking and customer service. You have experience working within healthcare or other related areas which are customer service focused. To be considered for this opportunity, you must have the following
Required: High school diploma or equivalent required Minimum of 5 years’ Revenue Cycle Experience 3 years of Patient Access Leadership required Preferred: College Degree Preferred Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred Medical terminology and computer skills Why You’ll Love Working Here: At RWJBarnabas Health, our people are at the center of everything we do.
Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include: Generous Paid Time Off (Vacation, Holidays, Sick Time) Medical, Dental & Vision Insurance Prescription Drug Coverage Retirement Plans Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Life and Disability Insurance Wellness Programs and Flexible Spending Accounts Voluntary Benefits (like Pet Insurance) Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon) Community involvement and volunteer opportunities …and more!
Why RWJBarnabas Health: RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.
Day shift · 40