Miami Valley Hospital DEPT: CTR FOR SLEEP WAKE DISORDERS FULL-TIME / 8:00 AM - 4:30 PM The Patient Care Support Associate is accountable for performing all clinical and office duties associated with moving patients through the Sleep Center. They must demonstrate customer focus and expert functional/technical skills in order to effectively communicate and support physicians, physician offices, patients and co-workers.
They are responsible for managing multiple physicians' schedule templates, accurate patient registration and billing, collecting and entering all pertinent financial information and demographics into the electronic record, and verification of insurance benefits. They will be rooming patients, obtaining patient vitals, managing miscellaneous reports and data for the physician in a clinic setting, making confirmation calls, organizing data for sleep techs, instructing patients in preparation for sleep studies, fielding basic patient questions pertaining to sleep studies, and obtaining prior authorizations and referrals as required by insurance companies.
They may also function as a patient advocate when necessary in dealing with insurance and home care equipment companies. In addition, the Patient Care Support Associate manages multiple phone lines, coordinates billing and physician scheduling with the Pulmonary office, schedules patient appointments, enters charges, and is responsible for accurately collecting, filing and documenting information in the patients' electronic and paper charts.
High School Diploma / GED Experience Minimum Level of Experience Required: 1 - 3 years of job-related experience Prior job title or occupational
Registration, Billing, Patient Care Tech, Nursing Assistant, Medical Assistant, or other Allied Health experience Prior specific functional
N/A Preferred
1 year registration, billing, insurance verification, order entry or patient care experience in a health care setting Other experience
- N/A Knowledge/Skills
- Interpersonal skills to deal effectively with a variety of hospital and outside personnel.
- Excellent organizational skills and time management skills
- Competent patient care skills.
- Patient management skills and knowledge of medical terminology and processes.
- Basic secretarial skills including typing, filing, and the use of miscellaneous office equipment.
- Must have experience in Microsoft Word, Excel and PowerPoint.