Inova Loudoun Hospital – Emergency Department is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, Monday-Friday, 7:00 AM – 3:30 PM & Every Other Weekend. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.
We are also proud to be consistently recognized as a top employer in both the D. C. metro area and the nation. Featured
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off, paid parental leave, & flexible work schedules . Patient Access Associate
Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms. Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools. Case Management Tasks: Notifies case managers and documents referrals.
Financial Counseling: Provides estimates and collects payments. Insurance & Contract Coordination: Verifies basic eligibility and coverage. Inquiries & Patient Concerns: Answers routine questions and escalates issues.
Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks. Patient Communication & Advocacy: Provides appointment and billing information and offers empathy. Referrals: Documents and routes referrals.
Scheduling: Schedules for routine appointments. Transport: Requests routine transport and confirms details. Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
Utilization Review Coordination: Flags cases needing review. Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. May perform additional duties as assigned.
High School or GED
Travel : Must be able to rotate through any of our ED locations: Leesburg, Lansdowne, Ashburn
Healthcare experience is a plus; prior experience working in a fast-paced environment.
Must be able to work day-shift during onboarding/training (2-3 months) before moving to shift hired into Skills/Qualities : dependable, compassionate, professional, willing to learn, and comfortable working with patients in a fast-paced Emergency Department environment. Other : Will not consider candidates with limited availability
Full time