Full employer posting
As our Patient Access Associate, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
Here’s what you can expect working in Patient Access Associate (Customer Service): Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
You will work around clinicians interrupting the registration process for emergent clinical care. Helping people who may be very ill or worried. We’re not human computers intaking information.
Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time. Fast-paced work environment, often on your feet assisting patients complete their registration.
While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected.
This is not a casual desk job. A team you can rely on. We care about your progress toward career goals.
High School Diploma or GED Excellent customer service experience Education High School (required)
About the role
As our Patient Access Associate, you’ll work to help our patients check into the hospital.