Full employer posting
This role functions as the primary point of contact for patients and is responsible for ensuring an efficient and effective patient intake process within the healthcare facility. This role supports operational performance by coordinating patient admissions, verifying insurance eligibility, and facilitating appropriate patient flow across service areas. The position requires strong customer service capabilities, attention to detail, and a working knowledge of healthcare administrative and revenue cycle processes.
Core responsibilities include patient registration, insurance verification, copayment collection, appointment scheduling, and the accurate maintenance of patient information in accordance with organizational standards and regulatory requirements. Essential
Greet patients and verify their demographic and insurance information. Enter and maintain accurate patient information in the electronic health record system. Verify patient insurance coverage and explain benefits, copays, and deductibles.
Assist patients with completing insurance forms and required documentation. Coordinate with clinical staff to ensure timely patient appointment scheduling. Manage cancellations or rescheduling as needed.
Collect co-pays and other patient payments at the time of service. Provide patients with information regarding billing processes and payment options. Assist with resolving billing issues and discrepancies.
Answer patient inquiries in person and over the phone. Provide information about clinic services, locations, and procedures. Assist patients with mobility needs, including providing wheelchairs or other assistance.
Maintain accurate and up-to-date patient records. Ensure all patient information is kept confidential and complies with HIPAA regulations. Prepare and distribute patient documentation as required.
Qualifications
Experience Minimum one (1) year customer or member service experience, preferably in a health care setting. Education High School Diploma or General Education Development (GED) required. License, Certification, Registration N/A Additional
Knowledge of medical terminology and healthcare administrative processes. Proficiency in using electronic health records systems and other healthcare software. Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent customer service and interpersonal skills. Attention to detail and accuracy in data entry and record-keeping. Ability to handle sensitive and confidential information with discretion.
Associates degree in Health Administration, or related field. Certified Healthcare Access Associate (CHAA). Scheduled Weekly Hours: 40
Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job
Full-time Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: NUE-NV-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Reno 803 W 5th St - Primary Care - 3841
$20.72 - $26.81 / hour Travel: Yes, 15 % of the Time
About the role
This role functions as the primary point of contact for patients and is responsible for ensuring an efficient and effective patient intake process within the healthcare facility. This role supports operational performance by coordinating patient admissions, verifying insurance eligibility, and facilitating appropriate patient flow across service areas.