Patient Access Lead

Join Our Team as a Patient Access Lead Are you passionate about creating exceptional patient experiences and helping others succeed? We’re looking for a compassionate, caring, and dedicated Patient Access Lead to join our team and help us continue our tradition of excellence. In this role, you’ll provide day-to-day leadership, guidance, and support to our Patient Access team while ensuring patients and visitors receive a welcoming, respectful, and seamless experience.

As an ambassador of Deaconess, you’ll help cultivate a nurturing atmosphere built on courtesy, respect, empathy, dignity, and optimism.

Provide first-line leadership, guidance, and support to Patient Access staff. Greet, register, and assist patients in a courteous, compassionate, and professional manner. Collect patient payments and assist with questions regarding financial responsibilities in accordance with organizational policies and procedures.

Direct and/or escort patients and visitors to appropriate locations throughout the hospital. Monitor daily operations to ensure patient access processes are completed accurately, efficiently, and timely. Ensure registration, payment collection, and patient access practices comply with applicable State and Federal regulations, as well as hospital policies and procedures.

Assist staff with problem-solving and resolution of patient access, registration, and customer service concerns. Provide training, coaching, and ongoing support to new and existing Patient Access staff. Promote accountability, teamwork, professionalism, and excellent customer service within the department.

Help identify opportunities to improve patient flow, registration processes, and the overall patient experience. Serve as a resource for staff by answering questions and providing guidance related to patient access procedures and departmental workflows. Support a positive, collaborative team environment focused on accuracy, efficiency, service excellence, and continuous improvement.

Represent Deaconess with courtesy, respect, empathy, dignity, and optimism in every interaction with patients, families, visitors, physicians, and colleagues. Education &

Completion of High School or GED is required. Previous experience in healthcare, patient access, registration, customer service, or a related field is required. Previous leadership, supervisory, or training experience is preferred.

Experience working with patient registration systems and/or healthcare financial processes is preferred. Strong communication, interpersonal, organizational, and problem-solving skills are required. Demonstrated ability to provide exceptional customer service in a fast-paced healthcare environment.

If you enjoy helping others, have a passion for exceptional patient experiences, and are committed to accuracy, service, and compassionate care, we encourage you to apply and become part of our team. Hybrid Remote Day Shift M-F Medical Billing/Authorization