About UofL Health: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered. Obtains accurate insurance information and signatures when applicable and explains payment options available and refer to Patient Financial Counselor if necessary.
The registrar adheres to established policies and procedures for the department and the hospital when providing service to adults (ages 18-65), geriatric patients (age over 65), adolescents (ages 12-17) and pediatric/neonate patients (age under 12).
Receives and interviews patients in a courteous, empathetic, and professional manner. Obtains and enters complete and accurate patient demographic, guarantor, and insurance information. Assures completion of forms for signatures, authorization and consents.
Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing. Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.). Works with physicians and nurses to ensure accurate patient placement.
Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.). Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients. Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration.
Monitors waiting and treatment areas for patients that have not been registered. Maintains an efficient and effective patient flow. Complies with all department and hospital policies and procedures.
Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies. Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc. Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
Participates in the on-call weekend coverage rotation. Contributes to the accomplishment of department and hospital objectives. Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
Maintains a clean and orderly work area. Shift
Overtime Required: ☐ Infrequently ☒ Sometimes ☐ Often ☐ n/a (exempt position) Other Functions: Maintains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times Performs other duties as assigned Additional
High School Diploma or equivalent (required)
At least one year of registration experience (preferred) Job Competency: Knowledge, Skills, and Abilities critical to this role: Must be dependable, professional and a team player Critical thinking skills Solid oral and written communication skills Ability to multi-task and be flexible with job demands Energetic, motivated individual that connects well with people Additional
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times Maintains confidentiality and protects sensitive data at all times Adheres to organizational and department specific safety standards and guidelines Works collaboratively and supports efforts of team members Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community