Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient and outpatient) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions, collects deposits or payments, interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital.
Pay Transparency The hourly salary rate range for this position is $25.00 -$34.65. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Minimum
High School or equivalent Minimum
2 years Customer service skills. Minimum
Ability and desire to work consistently under pressure in a hectic, high paced atmosphere. Must be able to read and write English without difficulty; must be able to recognize numbers. Must possess a high level of communication and interpersonal skills.
Outstanding customer service. Required
Basic Life Support (BLS) Healthcare Provider from American Heart Association - Or must provide within 30 days of hire. Management of Assaultive Behavior - MAB New hires must obtain within 6 months of hire. Preferred
Medical terminology and spelling accuracy. Working knowledge of insurance reimbursement, Medicare, Medi-Cal, HMO and PPO. USC is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.
Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu .
Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$155274.htmld