Patient Access Representative II, Baptist Medical Group, Baptist Southbank

Baptist Medical Group is currently hiring for a Full-Time Days Patient Access Rep II at our Southbank Plaza location here in the Jacksonville, FL area. This is a full-time day shift position Monday - Friday from 8:30 AM - 5:00 PM. This position is in a call center environment.

In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective. Patient Access Representative II,

Registering patients accurately and efficiently Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.) Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO Maintaining a professional relationship with all clinical and non-clinical team members Articulating compliance documentation and ensure completion of required patient consent forms Maintaining patient privacy in accordance with HIPAA guidelines Experience

1-2 years Customer Service Experience Required 1-2 years Healthcare experience Preferred 1-2 years Insurance experience preferred Education & Credential

High School Diploma Required This Patient Access Rep II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now! Education Required High School Experience Insurance Experience Healthcare Experience Customer Service Experience License and Certification Driver's License - DMV Location Southbank Plaza 1650 Prudential Dr Jacksonville, Florida, 32207 Apply Now