Patient Access Representative II, Emergency Department, PRN, Baptist Town Center

Baptist Health is hiring a Patient Access Representative II to join our Emergency Department team at Baptist Town Center in Jacksonville, FL. This is a PRN opportunity. The Patient Access team plays a critical role in creating a positive patient experience and ensuring accurate and efficient access to care.

This role is ideal for a customer-focused professional with healthcare and insurance experience who is comfortable working in a fast-paced environment and supporting patients throughout the registration and access process. Patient Access Representative II

Provide exceptional customer service to patients, families, visitors, and other healthcare team members Assist patients with the registration and patient access process while ensuring accurate demographic and insurance information Verify insurance coverage and collect required patient information and documentation Assist patients with questions related to registration, insurance, and the access-to-care process Communicate professionally and effectively with patients and internal departments Maintain confidentiality of patient information and follow applicable privacy and organizational policies Utilize computer systems and patient access technology to accurately document and update patient information Support efficient patient flow and contribute to a positive patient experience Patient Access Representative II

Customer Service Experience (required) Healthcare Experience (required) 1–2 years Insurance Experience (required) Experience in hospital registration or patient access (preferred) Patient Access Representative II Education & Credential

High School Diploma or equivalent (required) If you are interested in this PRN Patient Access Representative II opportunity at Baptist Town Center , please apply today! Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelines Education Required High School Experience Insurance Experience Healthcare Experience Customer Service Experience License and Certification Driver's License - DMV Location Baptist ED Town Center 4085 Town Center Pkwy Jacksonville, Florida, 32246 Apply Now