Patient Access Representative II, Imaging Contact Center, Full-Time, Days, Baptist Southbank Plaza

*Eligible for Up to $1,000 Sign-on Bonus, if hired externally * Baptist Health is hiring a Patient Access Representative II to join our Imaging Contact Center team at Baptist Southbank Plaza in Jacksonville, FL. This is a full-time day shift opportunity. The Imaging Contact Center supports patients throughout the scheduling and registration process, helping ensure a seamless experience from initial contact through their visit.

The Patient Access Representative II provides exceptional service through both face-to-face and telephonic interactions while ensuring accurate registration, appropriate documentation, and compliance with applicable healthcare regulations. Patient Access Representative II

Register patients accurately and efficiently while ensuring all required demographic, insurance, and registration information is complete. Utilize multiple systems and interfaces to support patient access functions and maintain accurate patient information. Cross-train and work across multiple Patient Access areas to support departmental needs and operational efficiency.

Provide service excellence to patients and visitors through professional face-to-face and telephone interactions. Contribute to Patient Access Services (PAS) goals and initiatives, including collections, palm scanning, and other departmental performance measures. Maintain knowledge of and compliance with applicable state and federal regulations, including EMTALA, AHCA, and JCAHO requirements.

Ensure required patient consent and compliance documentation is accurately communicated and completed while maintaining patient privacy in accordance with HIPAA guidelines. Patient Access Representative II

Customer Service Experience (required) Healthcare Experience (required) 1–2 years Insurance Experience (required) Experience in hospital registration or patient access (preferred) Patient Access Representative II Education & Credential

High School Diploma or equivalent (required) If you are interested in this full-time Patient Access Representative II opportunity at Baptist Southbank Plaza , please apply today! Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelines Education Required High School Experience Insurance Experience Healthcare Experience Customer Service Experience License and Certification Driver's License - DMV Location Southbank Plaza 1650 Prudential Dr Jacksonville, Florida, 32207 Apply Now