Patient Access Representative II, Specialty Contact Center, Baptist Southbank

Up to $1,000 Sign-On Bonus Baptist Southbank is currently hiring for a Full-Time Days Patient Access Representative II to join our Specialty Contact Center Department at our Southbank Plaza location here in the Jacksonville, FL area. Shift Details: Monday through Friday 9:00 AM to 5:30 PM - Training will be a minimum of 2 weeks and will be 8am-4:30pm The Patient Access Rep II will support the Specialty Contact Center.

This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective. As a Patient Access Rep II, you will be responsible for: Registering patients accurately and efficiently Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters Contributing to PAS Goals as defined annually Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO Maintaining a professional relationship with all clinical and non-clinical team members Articulating compliance documentation and ensure completion of required patient consent forms Maintaining patient privacy in accordance with HIPAA guidelines Education & Credential

High school diploma (or higher) Required This Patient Access Representative II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now! Education Required High School Experience Insurance Experience Healthcare Experience Customer Service Experience License and Certification Driver's License - DMV Location Metro Square 3563 Philips Hwy Jacksonville, Florida, 32207 Apply Now