Patient Access Representative

Responsible for registration of patients to obtain required information and legal signatures for treatment and billing of hospital services. Communicates effectively and in a friendly and courteous manner with all patients, coworkers and visitors.

and

Answers incoming hospital telephone calls and directs to the appropriate person or department Interfaces with patients and families, physicians and staff Keeps all patient information confidential in compliance with HIPAA guidelines Admit patients and process their paperwork Enters patient admitting information into computer and routes printed copy to designated department Obtains signed statement from patient to protect hospital's interests Explains hospital regulations, such as visiting hours, payment of accounts, and schedule of charges Collect monies due and document in billing system Escorts patient or arranges for escort to assigned room or ward Handle funds per office procedure May compile data for occupancy and census records Other duties as may be assigned.

Job Requirements

High School diploma/GED Licensure/Certification:

Minimum of one year of office experience required. Previous experience in registration or admitting in a hospital preferred. Previous customer service experience and excellent interpersonal skills required.

Knowledge and use of computers is required. Medical terminology preferred. Understanding of health insurance and billing preferred.

Physical

Frequent periods of sitting; occasional standing and walking. Frequent bending, stooping, reaching, pulling. Frequently lift 25 lbs and occasionally lift up to 50 lbs.

Nights shift