Patient Access Services Quality Control Coordinator - Full Time Days

Patient Access Services Quality Control Coordinator Valley Presbyterian Hospital Drive Accuracy, Compliance & Revenue Integrity At Valley Presbyterian Hospital, our Patient Access team plays a critical role in both patient experience and financial performance. We’re seeking a detail-oriented Patient Access Services Quality Control Coordinator to ensure the accuracy of patient registrations, improve workflows, and support compliance across all intake and financial processes.

What You’ll Do Conduct weekly quality assurance audits to ensure accuracy and completeness of patient registrations Review key data elements including demographics, insurance, financial class, and guarantor information Identify, correct, and report registration errors; track trends and provide actionable insights Develop and deliver reports on error rates, root causes, and performance improvement opportunities Perform root cause analysis and recommend process improvements to enhance accuracy and efficiency Train and mentor Patient Access staff on best practices, insurance verification, and documentation standards Support development and implementation of policies and procedures to improve data integrity Assist with registration workflows during high-volume periods as needed Collaborate with billing and financial services to prevent reimbursement delays Serve as liaison between Patient Access, billing, and insurance providers Ensure compliance with HIPAA, payer regulations, and hospital policies What You Bring Strong knowledge of patient registration, insurance verification, and payer requirements Advanced analytical skills with ability to interpret data and identify trends Experience auditing and improving registration accuracy and workflows Strong communication and training skills High attention to detail and ability to work independently Proficiency in Meditech and Microsoft Office tools (Excel, Word, PowerPoint, etc.) Experience Minimum 2 years of Patient Access, hospital registration, or related experience required Demonstrated success meeting quality and productivity standards Education High school diploma or equivalent required College degree or CPAT certification preferred Medical terminology coursework a plus Requirements LA City Fire Card (within 30 days of hire) CPI (Non-Violent Crisis Intervention) certification (within 30 days of hire)

Valley Presbyterian Hospital? At Valley Presbyterian Hospital, you'll join a team where people feel connected to a meaningful mission, supported by their colleagues, and empowered to make a difference. Employees consistently report strong teamwork, a sense of belonging, and pride in serving our community.

Our culture emphasizes respect, collaboration, inclusion, and compassionate care, creating an environment where people can grow professionally while making a lasting impact. Apply today to help drive accuracy, compliance, and excellence in Patient Access at VPH.