Patient Access Services Rep Financial Counselor - Full Time Days

Patient Access Services – Financial Counselor Valley Presbyterian Hospital Support Patients & Drive Accurate Reimbursement At Valley Presbyterian Hospital, our Patient Access team plays a critical role in both patient experience and financial integrity. We’re seeking a detail-oriented Financial Counselor to support insurance verification, authorizations, and patient financial counseling to ensure accurate reimbursement and a seamless patient experience.

What You’ll Do Verify insurance coverage and obtain required authorizations for ER and inpatient accounts Ensure all patient accounts are accurate, complete, and properly documented Identify payor sources and assign correct financial class and billing information Collect copays, deductibles, and deposits; establish financial arrangements as needed Communicate financial responsibilities and non-covered services to patients Review in-house accounts and reports to ensure timely reimbursement Document all verification, authorizations, and account activity in the system Collaborate with case management, billing, and verification teams to resolve issues Refer problem accounts to appropriate departments and ensure timely follow-up Assist with patient registration and consent documentation as needed What You Bring 2+ years of experience in healthcare, insurance, or related field Knowledge of patient accounting, insurance verification, and payor systems Strong communication and customer service skills Ability to work independently and manage multiple accounts Strong attention to detail and accuracy Computer proficiency Bilingual (Spanish) preferred Requirements High school diploma or equivalent Ability to obtain LA City Fire Card and MOAB certification within 30 days Preferred Experience in hospital admissions, financial counseling, or physician office setting Coursework or certification in medical terminology or patient accounting

Valley Presbyterian Hospital? At Valley Presbyterian Hospital, you'll join a team where people feel connected to a meaningful mission, supported by their colleagues, and empowered to make a difference. Employees consistently report strong teamwork, a sense of belonging, and pride in serving our community.

Our culture emphasizes respect, collaboration, inclusion, and compassionate care, creating an environment where people can grow professionally while making a lasting impact. Apply today to support patients and drive accurate reimbursement at VPH.