Patient Access Specialist- Cardiology

Inova Fairfax - Cardiology looking for a dedicated Patient Access Specialist to join our team. This position will be part of the Work Que Team. This role will be full-time day

Monday- Friday, 8:00am-4:30pm. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.

C. metro area and the nation. Featured

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Patient Access Specialist

managing the flow of patients through registration, scheduling, and intake processes via various work ques Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents. Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently. Case Management Tasks: Coordinates documentation and follows up on case-related tasks.

Financial Counseling: Assesses coverage and initiates financial assistance. Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations. Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.

Kiosk: Educates patients and reports usage trends on kiosks. Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients. Referrals: Validates insurance and tracks referral status.

Scheduling: Schedules specialty visits and coordinates preparation. Transport: Coordinates special needs transport. Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).

Utilization Review Coordination: Provides documentation to utilization review (UR) teams. Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations. May perform additional duties as assigned.

High School Diploma or GED

1 year of patient access experience

1 year plus patient access experience experience with Epic Work Que Experience

Full time