Full employer posting
Patient Access Specialists in a Critical Access Hospital (CAH) clinic setting support the full continuum of care across the entire facility. These roles are essential in maintaining smooth patient flow and ensuring the accuracy of data that drives billing, care coordination, and clinical effectiveness. Specialists are responsible for patient check-in and check-out, appointment and ancillary scheduling, insurance verification, and payment collection.
Flexibility is essential, as staff may float across departments including rehabilitation, lab, radiology, and inpatient support areas. The position requires exceptional customer service and attention to detail in a close-knit, rural care environment. Essential Job Functions • Greet and register patients, triaging red flag symptoms when needed, and accurately entering demographic and insurance information.
Schedule, reschedule, and coordinate appointments for provider visits and ancillary services based on clinical protocols. Support front desk functions across multiple departments, including walk-in clinics, rehab, imaging, or nursing units. Educate patients on Notice of Privacy Practices (NOPP), Patient Rights, and obtain signatures on required documents.
Initiate collection of co-payments, deposits, and account balances; perform payment posting and reconcile cash drawers. Monitor lobby and waiting areas to maintain cleanliness and efficient patient flow, keeping wait times minimal. Assist with intake for patients needing non-encounter-based services (e.g., blood pressure checks), coordinating with clinical staff.
Process incoming faxes, mail, and packages, and ensure timely distribution to appropriate staff. Answer, triage, and transfer incoming phone calls; provide basic information on services, providers, and scheduling. May assist with outbound follow-up calls related to missed appointments or referrals.
- Education
- High school diploma or equivalent Experience
- One year customer service experience; healthcare preferred
- Demonstrated excellence in customer service skills Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.
About the role
Patient Access Specialists in a Critical Access Hospital (CAH) clinic setting support the full continuum of care across the entire facility. These roles are essential in maintaining smooth patient flow and ensuring the accuracy of data that drives billing, care coordination, and clinical effectiveness.