Full employer posting
Inova Endocrinology - Filigree is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, office hours 8:00am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.
Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D. C. metro area and the nation.
Featured Benefits Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program. Retirement : Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Patient Access Specialist
Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents. Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently. Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
Financial Counseling: Assesses coverage and initiates financial assistance. Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations. Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
Kiosk: Educates patients and reports usage trends on kiosks. Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients. Referrals: Validates insurance and tracks referral status.
Scheduling: Schedules specialty visits and coordinates preparation. Transport: Coordinates special needs transport. Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
Utilization Review Coordination: Provides documentation to utilization review (UR) teams. Can include other duties as assigned.
High School or GED
1 year of patient access experience
Full time
About the role
Coordinates documentation and follows up on case-related tasks. Resolves moderate concerns and tracks follow-ups with patients. Educates patients and reports usage trends on kiosks.