Make a meaningful impact on the front line of patient access and experience. As Patient Access Specialist, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Role In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions.
Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency. On any given day, you may: Perform patient registration, insurance verification, and demographic updates with a high level of accuracy Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows and cross functioning teams while upholding UVA Health’s high standards of excellence.
Why UVA Health UVA Health is a nationally recognized academic health system where access professionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden your expertise across multiple service lines while contributing to a system known for innovation, quality, and patient-centered care. Be part of a leading academic medical center recognized for advancing clinical care, research, and education Work in a Magnet-designated environment that values collaboration, accountability, and professional growth Gain exposure to diverse clinical specialties and operational workflows , accelerating your career development in patient access and revenue cycle operations Join a team committed to exceptional patient experiences , where access is seen as the first and most critical step in the care journey Contribute to a health system that continuously invests in process improvement, digital tools, and patient access innovation Collaborate with experienced leaders and colleagues who prioritize mentorship, teamwork, and continuous learning This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receive timely, efficient, and compassionate entry into care.
MINIMUM REQUIREMENTS
High School Graduate or Equivalent. Customer service experience preferred.
Preferred not required.
None required. PHYSICAL DEMANDS Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 - 50lbs.
The pay range for this role is $17.50 - $26.76 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Generous Paid Time Off Retirement Savings Long-term and Short-term Disability Health Saving Plans, and Flexible Spending Accounts Certification and Education Support UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.
S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers.
UVA Health Children’s is named by 2023-2024 U. S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation.
Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.
Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .