Patient Access Specialist II

JOB SUMMARY/PURPOSE Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations. Schedules more complex examinations that require coordination of multiple department/staff schedules. Coordinates with outside entities to provide authorizations, coding and billing.

DEPARTMENT DESCRIPTION The Registration/Access teams at Samaritan Health Services work closely with patients from the moment the patient walks into the facility. We carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within our facility. We are often the first person patient’s encounter upon arrival and we excel at making sure their visit starts with a friendly smile and a positive interaction.

EXPERIENCE/EDUCATION/QUALIFICATIONS High School diploma or equivalent required. One (1) year admitting, registration, administrative, and/or reception experience in a healthcare setting required. Satisfactory completion of registration and scheduling training checklist required within six (6) months of hire.

KNOWLEDGE/SKILLS/ABILITIES Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Communication - Proficient communication skills in dealing with hospital employees, customers and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner.

Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Computer Literacy - Proficient computer skills in department applications.

Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information.

Ability to comply with laws and maintain confidentiality of patient information. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 – 100% of the time) CLIMB - STAIRS LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs LIFT (Knee to chest: 24"-54") 0 - 20 Lbs LIFT (Waist to Eye: up to 54") 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds BEND FORWARD at waist KNEEL (on knees) STAND WALK - LEVEL SURFACE ROTATE TRUNK Standing REACH - Upward PUSH (0-20 pounds force) PULL (0-20 pounds force) SIT ROTATE TRUNK Sitting REACH - Forward MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist None specified