Patient Account Representative - Billing Inquiry (Full-Time, 40, Day)

• Responsibilities I. JOB SUMMARY/RESPONSIBILITIES:
• Follows-up on payment with insurance payers and patients on outstanding accounts.
• Expedites larger dollar accounts to ensure prompt payment. Monitors to ensure all insurance are billed in a timely manner.
• Identifies, posts and/or audits payments to ensure QMC has received correct/expected payment from payers in accordance with contract terms. Processes correspondence received from payers and patients.
• Responds to patient and insurance inquiries promptly and courteously. II. TYPICAL PHYSICAL DEMANDS:
• Standing, sitting, walking, seeing, hearing, speaking, finger dexterity, repetitive arm/hand motions and gripping of an object. III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions. IV.

A. EDUCATION/CERTIFICATION AND

• High School diploma or equivalent. B.

• One (1) year recent experience as Patient Accounts Representative, preferably in an acute care facility, demonstrating knowledge of Medicaid, Medicare, Third Party payer requirements, SNF/ICF, ICD-9 and DRG’s. An associate’s or bachelor’s degree in business administration, finance, accounting or healthcare related field and/or completion of a healthcare administration billing and coding program may be substituted for one (1) year experience as a patient accounts representative.
• Experience and/or background to demonstrate effective written and verbal communication skills in English.
• Experience with Windows applications, such as Word, Excel, etc., with demonstrated proficiency in using a mouse and keyboard.
• Experience to demonstrate knowledge of medical terminology.
• Experience with computer based applications, SMS and/or EPIC systems preferred. Equal Employment Opportunity Equal Opportunity Employer / Disability / Vet Your Health. Our Legacy Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i. Our Values: C ompassion guides our actions A loha inspires us in all that we do R espect and understanding are essential for the dignity of all E xcellence is our quest