Patient Account Representative

• Responsibilities Join Us Now! The Carolina Center for Behavioral Health is currently looking for a Patient Account Representative to join our team of dedicated professionals. Who We Are The Carolina Center for Behavioral Health is a 156-bed private behavioral health system located on 13 acres in the Greenville, South Carolina Area. Specializing in psychiatric programs and substance abuse treatments such as detox and rehab, The Carolina Center serves Greenville, Spartanburg, Anderson, and areas throughout South Carolina and western North Carolina. Programs are available at various levels of care to accommodate the severity of every patient’s condition: inpatient, partial hospitalization, and intensive outpatient treatment. To learn more visit: https://thecarolinacenter.com/. Who You Are It’s the opportunity to make a difference that drives you. It's taking the time to really listen to a patient so you can do your best to help. It's the camaraderie among professionals who push you further than you ever thought you could go. You are as equally diligent and attentive during quiet times as you are in a crisis situation. You are a highly empathetic individual with a high level of emotional and social intelligence. Your satisfaction comes from a patient’s noticeable progress or a sincere word of thanks from your patient's family. It's these experiences that solidify your dedication to helping others. Summary of Job Duties: The Patient Account Representative is responsible for following-up on Hospital patient accounts by utilizing Acts, Midas and Scan System. The Patient Account Representative will prepare physician billing accounts for refunds through the Misys Tiger System, prepare and write-up cash for posting and enter adjustments through UHS bad debt system for approval. The Patient Account Representative is responsible for creating and maintain patient account spreadsheets in Excel and preparing accounts for month end through Spool Explorer for bad debt accounts. The Patient Account Representative will follow Self Pay Collections procedures by use of phone calls, data mailers and notification to support staff in a timely manner. This person will transfer accounts deemed uncollectible to outside collection agencies. The Patient Account Representative prepares physician billing packets for FedEx delivery and pick-up, coordinates collection procedures with Business Office staff and supervisor, and forwards all necessary information to appropriate Business Office staff. ESSENTIAL JOB FUNCTIONS:
• Enter adjustments through UHS bad debt system for approval.
• Create and maintain patient account spreadsheets in Excel.
• Follows Self Pay Collections procedures by use of phone calls, data mailers and notification to support staff in a timely manner.
• Transfer accounts deemed uncollectible to outside collection agencies.
• Prepares hospital deposits through the Teller Scan system.
• Coordinates collection procedures with Business Office staff and supervisor.
• Forwards all necessary information to appropriate Business Office staff.
• Practices Service Excellence. Benefit Highlights: Challenging and rewarding work environment
• Career development opportunities
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off Qualifications

High School Diploma or equivalent.

A minimum of zero to one (0-1) years of experience preferred. Additional

In the absence of any of these qualifications upon hire, with the exclusion of licensure, employee must demonstrate the ability to learn these concepts and develop these skills within a reasonable time frame via the organization’s orientation and training program. Typing, clerical experience, filing, work organization, prioritization, time management skills, sound judgment and decision-making skills, office procedure skills, communication skills, office equipment experience, and experience in psychiatric facility helpful.

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