Patient Accounts Cash/Refund Specialist

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• Responsible for processing, posting and adjusting payments to GL and patient accountsand monitoring credit balances, initiating and processing refunds.Principal Accountabilities
• Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship,Accountability, QualityEducation
• High School diploma plus 6 months specialized trainingLicenses and Certification
• N/AExperience and Skills
• Technical

• 1 year
• Billing and Account Follow-up Experience
• Computer proficiency and 10 Key
• Typing –minimum 40 wpm
• Mathematical computation skillsPhysical Activities
• Intermittent hand manipulation required
• Intermittent lifting and carrying of 20 pounds
• Sit for extended periods of timeRole Specific Responsibilitieso Retrieves balances and posts all cash receipts, deposits, lockbox and electronicpayment files.o Performs GL entries in the designated Cash Summary Log and ensuresreconciliation of balances to the totals on the deposit slip.o Notifies Coordinator of any changes in reimbursement, missing remits, abnormalremittances, incorrect batch calculations or other concerns in the daily postingbatch.o Reviews, researches and completes unapplied cash accounts ensuring any cashapplication issues are resolved.o Utilizes basic mathematical concepts in daily work flow to resolve patient orpayor variances.o Researches websites for missing EOB’so Identifies and edits rejection batches for electronic remits.o Manages organization of electronic payment files and folderso Creates and maintains excel logs as needed.o Completes special projects as needed by Coordinator/Manager.o Assist with Express Deposit posting and balancing procedures.o Collaborates with accountants on balancing issues.o Works assigned Epic work queues.o Participates, presents and updates departments Gemba Boardo Monitors the Commercial Hospital Billing, Commercial and Government Professional Billing credit balance work queues and identifies trendso Verifies documentation supports refundso Responds to complaints and initiate’s actiono Investigates refund requests, maintains knowledge on managed care contracts and seeks guidance or approval as applicableo Ensures SIH accounting and internal control policies and procedures are followed for the processing of refund checks.o Utilizes basic mathematical concepts in daily workflow to resolve patient or payer variances.Compensation (Commensurate with experience):$17.57To$26.36To access our Benefits Guide/Plan Information, please click the link below:http://www.sih.net/careers/benefits