Full employer posting
Cabell Huntington Hospital is seeking a full-time Patient Advocate to work alongside our Patient Experience Department. The Patient Advocate serves as a resource for patients and families by facilitating the timely resolution of concerns, complaints, and grievances. This position coordinates the grievance process in accordance with organizational policies and applicable regulatory requirements, collaborates with clinical and operational leaders to address concerns, and supports effective service recovery.
Through the identification of trends and opportunities for improvement, the Patient Advocate contributes to initiatives that strengthen communication, patient satisfaction, and the overall patient experience. Qualifications Associate's degree in nursing required, Bachelor's degree preferred. Registered Nurse Licensure required. 3 Years of Position-Related Experience required - Nursing experience in a hospital setting.
About the role
The Patient Advocate serves as a resource for patients and families by facilitating the timely resolution of concerns, complaints, and grievances. This position coordinates the grievance process in accordance with organizational policies and applicable regulatory requirements, collaborates with clinical and operational leaders to address concerns, and supports effective service recovery.