Independently create and schedule appointments within the electronic medical record. Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits. Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals. Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests. Demonstrate and encourage team behavior and exceptional patient/guest experiences.
Uphold and promote patient safety and quality. Qualifications
High school diploma or equivalent required. Associate's degree preferred.
Two years of customer service experience in call center, physician's office, or retail/service industry. Additional Skills/Abilities: Excellent customer service skills required. Strong typing/computer skills required.
Basic understanding of insurance terminology required.
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