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Provides advanced clinical and administrative support while serving as a resource and mentor to Patient Care Assistants. Performs complex patient care activities, ensures adherence to clinical standards, and supports care team coordination. Leads workflow efficiency efforts, assists with training, and promotes high-quality patient care and service delivery.
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Performs all duties in accordance with organizational policies, regulatory requirements, and clinical standards. Provides advanced patient care support, ensuring efficient patient flow and high-quality service delivery.
Greets and interacts with patients and families in a professional, empathetic, and service-focused manner. Oversees accurate patient registration, scheduling, and coordination of referrals and follow-up services. Coordinates and prioritizes patient communications, ensuring timely resolution and escalation as needed.
Documents patient care activities, communications, and results accurately in the electronic medical record (EMR). Obtains and records vital signs and patient history with a high degree of accuracy and completeness. Performs point-of-care testing (POCT) and ensures strict adherence to quality control and compliance standards.
Monitors and supports quality assurance activities related to clinical processes and documentation. Assists with onboarding, training, and mentoring of new or less experienced staff. Serves as a resource for clinical workflows, policies, and best practices within the care team.
Identifies workflow improvement opportunities and contributes to process improvement initiatives. Supports providers and nurses with complex patient care coordination and clinic operations. Ensures exam rooms, equipment, and supplies are maintained and compliant with safety and regulatory standards.
Demonstrates leadership, accountability, and role modeling of organizational values and service excellence. Job
Education/Skills High School Diploma or GED required, or In lieu of a High School Diploma or GED, two (2) years of relevant work experience above the minimum qualification Completion of a healthcare-related program (e.g., Medical Assistant, Nursing Assistant, Emergency Medical Technician) Experience Three (3) years of experience in clinical or patient care setting required Demonstrated experience supporting or mentoring staff preferred.
Licenses, Registrations, or Certifications Basic Life Support (BLS) certification from the American Heart Association required Certified Medical Assistant required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work
8AM - 5PM Monday-Friday Work Type: Full Time
About the role
Provides advanced clinical and administrative support while serving as a resource and mentor to Patient Care Assistants. Performs complex patient care activities, ensures adherence to clinical standards, and supports care team coordination. Leads workflow efficiency efforts, assists with training, and promotes high-quality patient care and service delivery.