Patient Care Coordinator/ Otolaryngology Head and Neck Surgery Center - Montlake

Otolaryngology-Head and Neck Surgery Center - UW Medical Center – Montlake has an outstanding opportunity for a Patient Care Coordinator. WORK SCHEDULE Full-time, (40 hours per week) Day Shift Mondays- Fridays/ 8:00am- 4:30pm Telework/ Occasional after a successful probationary period POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth DEPARTMENT DESCRIPTION Located at UW Medical Center – Montlake, our specialty clinic has fellowship-trained surgeons, who assess and treat all head and neck conditions.

Our specialists care for patients with otology and vestibular disorders, nasal obstruction and breathing issues, chronic sinusitis, tumors at the base of the skull and laryngeal conditions, as well as patients needing head and neck surgery or facial plastic and reconstructive surgery. Often the causes of such disorders are not immediately evident so the team’s clinical experience with diagnostic tools is vital to setting out a treatment plan that has the best likelihood of success.

PRIMARY

Uses ability to triage medical information within the Surgical Specialties to a variety of Health Care Professionals using effective oral and written communication Works independently under the general direction of a physician or their designee Coordinate pre- and post-surgery diagnostic procedures, tests, and follow-up patient appointments Act as a liaison between patients, consulting physician, referring physician, or outside agency to coordinate patient appointments, admission, anesthesia, and surgery.

Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic. Requests interpreters as appropriate for appointments, admissions, and surgery. Collaborate with all members of the clinic team to ensure exceptional patient care and satisfaction.

Scheduling: Surgery Acts as liaison between patient, physicians, OR, nurses, other clinics, nursing units, admitting, Financial Counseling, blood bank, lab, Radiology, OT, PT, Prosthetics, etc. for the purpose of coordinating all pre-op planning and preparation. Schedules and communicates pre-op planning and preparation to patient. Sends appointment and other information to patients.

Responsible for requesting necessary surgical equipment, tools, supplies, devices, and implants (will supply necessary info for custom implants). Manages OR block time. Releases block time and requests elective OR time through the Surgical Services Website.

Responsible for scheduling, rescheduling, and canceling surgeries on ESI scheduling system. Will monitor case order day prior to surgery and make any necessary changes. May assist with completion of surgery packet.

Follow-up Care: May assist with discharge from clinic or hospital by providing follow-up appointments, arranging transportation or housing. Other assigned duties REQUIREMENTS A Bachelor’s degree in a medically related or public relations field, AND Two (2) years experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology; OR Equivalent education/experience Equivalent education and/or experience may substitute for

except when there are legal requirements, such as a license, certification ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community. ABOUT UW MEDICAL CENTER-MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest.

As the No. 1 hospital in Seattle and Washington State since 2012 (U. S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street. Excellence. Exploration.

Education. Compensation, Benefits and Position Details

Minimum: $25.58 hourly

Maximum: $36.62 hourly Other

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For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

• First Shift Temporary or Regular? This is a regular position FTE (Full
• Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 . To request disability accommodation in the application process, contact the Disability Services Office at 206
• 543
• 6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .