Patient Care Technician

This position works under the direction of the Registered Nurse. Personally administers care to patients and provides support to the patient care team. Job duties include simple treatments, provision of personal care and ensuring the patient's surroundings are clean and orderly.

Provides information, directions and any other assistance to physicians, patients, families, customers and vendors. Assists in keeping a safe environment by communicating patient needs to the nursing unit. Performs other duties as assigned.

Minimum Job Requirements High school diploma or its equivalent and Current, valid Indiana Certified Nurse Aide -or- Home Health Aide Certification –or- Medical Assistant Certification -OR- Completed a formal nursing assistant program and have current nursing assistant experience -OR- Six (6) months recent hospital experience providing direct patient care -OR- Currently enrolled in an accredited School of Nursing program and have successfully completed their Nursing Fundamentals coursework.

(Transcripts required) and BLS certification or must obtain during Orientation and prior to reporting to department. Preferred Job Requirements Skills / Knowledge / Abilities Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.

Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress. Ability to problem solve and work well in a team environment. Developed computer skills and the ability to learn and proficiently perform computer applications related to department operations and job function.

Excellent customer service skills with special emphasis on patient centered care. Excellent communication skills to effectively and tactfully communicate with patients and their families presenting a professional image as a representative of Marion General Hospital. Seeks consultation/collaboration for complex issues or when unsure, utilizing resources that are available.

Ability to promote a compassionate and a therapeutic environment. Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties. Ability to manage multiple issues simultaneously and appropriately prioritize based on patient needs.

Working Conditions Typical hospital clinical environment with frequent standing and walking. Work may be subject to interruptions and occasional high stress levels. Risk for occupational exposure to blood and other potentially infectious, electrical and radiation hazards.

Works with protected health information. Works in close proximity to patients and visitors. Ability to work any shift, occasional extended hours, holidays and/or weekends based on the needs of the department.

Physical and Mental Activities, Tools and Equipment Standing, walking, stooping, bending, lifting, pushing and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner Ability to use equipment found in patient room or nursing area. Ability to handle highly emotional and highly stressful situations. Equal Opportunity Employer Marion Health is a smoke-free environment.

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