JOB SUMMARY Direct responsibility to build rapport with, and establish relationships with patients, patient family member(s), and Clinical staff on nursing units. Must demonstrate genuine compassion toward patients and patient family member(s) while performing
below. Key
Essential Function Meets with all patients on assigned nursing unit(s) to present and discuss the printed menu. Introduces & explains QR code technology to view menu on-line. Explains the patient meal order and delivery process to both patient and any family members present.
Spotlights the daily Chef’s Special for each meal, as well as the “Always Available” options. Points out the printed descriptions of the most common modified diets (Renal, Cardiac, Full liquid, Clear Liquid, etc.) and provides clarification if needed. Discusses any food preferences and/or food allergies with patients and documents in the MyDining software suite.
Refers any nutrition related concerns to the unit’s Clinical Dietitian and non-nutrition related issues to nursing. Maintains a clear understanding of the menu options and their key ingredients, and effectively communicates this information to patients, patient family member(s), and Clinical staff. Communicates any patient issues to manager/supervisor and to incoming peers.
Continuously drives for improvement in overall patient satisfaction. Prepares, delivers, and recovers all patient meal trays for assigned nursing unit(s). Assembles patient trays to the exact requirements of each meal ticket.
Loads & delivers tray carts to nursing unit(s) utilizing the Cart Loading & Cart Departure functions in the MyDelivery software. Distributes individual trays to patients following utilizing the Tray Delivery function in the MyDelivery software, while following established procedures and scripting. Recovers soiled patient trays utilizing the Tray Recovery function in the MyDelivery software.
Follows established ROC dress code (Policy No: 5.11 – Professional Appearance) and wears the approved uniform for the Patient Dining Representative program. Works effectively as a team member within department and with customer to provide quality service through communication, cooperation, and collaboration. Interacts and collaborates with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT and Retail Care standards and promoting patient/customer satisfaction.
Assists personnel when needed by performing tasks to keep department operating at peak efficiency levels. Essential Function Answers inquiries and resolves problems related to assigned functions. Maintains confidentiality in matters relating to patient/family, department, and hospital information.
Adheres to established department and organization policies (i.e., HIPAA, Confidentiality and Compliance Policies). Maintains required department records, reports, and files. Adheres to established department policies, procedures, objectives, compliance/quality improvement Maintains a clean, orderly, and safe environment for patients and personnel.
Provides coverage for relief and absences within department. Demonstrates flexibility to work evenings, weekends, and holidays to maintain coverage for food and nutrition services. Completes required continuous training and education, including, department specific requirements.
PHYSICAL DEMANDS/WORKING CONDITIONS Physical Demands Category: Service Workers Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demand N/A Rarely Occasionally Frequently Constantly Weight Standing X Walking X Sitting X Lifting X Carrying X Pushing X Pulling X Climbing X Balancing X Stooping X Kneeling X Crouching X Crawling X Reaching X Handling X Grasping X Feeling X Talking X Hearing X Repetitive Motions X Eye/Hand/Foot Coordination X Qualifications Education Education Level Education Details Required/ Preferred High School Diploma or equivalent work experience.
Qualified by education, training, or experience to work with school age, adolescent, adult and/or geriatric patient population. Required Work Experience Experience Experience Details Required/ Preferred Six (6) months experience in high volume food service Required Institutional food service experience (with therapeutic diets) in a healthcare environment Preferred
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