About the role
Monday - Friday; 6am to 2:30pm. Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Experience Concierge with Las Palmas Medical Center you can be a part of an organization that is devoted to giving back!
Job Summary and Qualifications As a Patient Experience Concierge , you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You’ll provide assistance to patients checking-in for services and expedite patient flow.
in this role: Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations. Promotes and demonstrates excellent customer service Oversee the daily activities of the front desk and lobby areas including tidiness of the area Greet patients upon arrival, and navigate patient flow Assist with check in process; monitor patient registration tracker Perform lobby rounding to ensure patients are kept aware of their wait time expectations Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
Encourage and assist with patient enrollment in the Patient Portal Empowerment to make decisions on their own to help a customer; escalate appropriately Understands that our reputation is only as good as our customer’s last experience; ensure it is the best. Consistently provide patient flow updates to PTAC leadership Assist in resolving real-time patient concerns What qualifications you will need: High school diploma or GED preferred Hospitality degree preferred Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience require d Previous Patient Access experience preferred Benefits Las Palmas Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues.
The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. " Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare.
Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. " "There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Patient Experience Concierge opening. Qualified candidates will be contacted for interviews.
Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.