Patient Experience Coordinator

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Responsible for serving as advocate, liaison, information resource, and communication link among patients, families, staff, and visitors. Facilitates resolution of non-medical concerns to enhance customer satisfaction. Coordinates communication to ensure understanding and support.

Promotes positive experiences within the Medical Center. Ensures responsiveness to inquiries and concerns.

• Collaborates with the charge nurse to stay informed about each patient’s condition, treatments, and procedures.
• Communicates relevant patient information to families and authorized persons.
• Greets family members and attends to their needs for comfort and privacy.
• Listens to and investigates concerns voiced by patients, family members, and visitors.
• Relays concerns to nursing staff and physicians as appropriate.
• Provides information about processes and answers inquiries from authorized individuals.
• Recommends changes to prevent recurring patient or visitor complaints.
• Follows up with family members until a resolution or response is achieved.
• Refers family members and visitors to appropriate resources within the Medical Center.
• Performs other duties as assigned. Education Requirement High school diploma or equivalent experience Experience Requirement 2-3 years of experience in a healthcare, clinical setting, or a relevant area An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures N/A Working Conditions A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time) B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time) E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time) G. Repetitive motion: 4. Regular (> 50% of the time) H. Working at heights above 4 feet: 1. Never I. Working in confined spaces: 1. Never J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time) K. Job-related travel: 2. Occasional (< 10% of the time) L. Loud noises: 1. Never M. Temperature extremes: 1. Never N. Hazardous chemicals and fumes including waste: 1. Never O. Radiation: 1. Never P. Burns: 1. Never Q. Cuts/Punctures: 2. Occasional (< 10% of the time) R. Bloodborne/airborne pathogens: 1. Never S. Recombinant DNA or viral vectors: 1. Never T. Combative/violent people: 1. Never U. Animal handling (including carcasses): 1. Never V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A Physical Demands This position requires regular sitting at a computer workstation for extended periods of time; regular performance of tasks with repetitive motions (such as typing or data entry); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, and/or pulling of objects weighing up to 50 pounds. Also involves occasional risk of back injury from moving, lifting, or positioning equipment or materials; occasional risk of injuries from use of equipment on the job; and occasional exposure to cuts or punctures. Occasional job-related travel may also be required. Additional

s N/A Department : Cardiac Cath Lab

Day Time Type : Full time