Lead and support patient experience projects on assigned units, participating in program development and staff/ provider education. Utilizing a wide variety of resources and best practices, provide coaching to and have critical conversations with all team members, to include care providers. Serve as a patient experience expert for hospital staff, physicians, and leaders.
Work collaboratively with members of leadership to drive mutually agreed-upon service excellence goals. Function as a liaison and role model between patients/ families, staff and hospital departments to ensure a positive patient experience. Conducts rounds and observations with unit leaders for patient experience best practices.
Capture the voice of the patient by conducting proactive and focused rounds on patients and families, to ensure their needs are being met, and they are kept informed and involved in care decisions. Conduct unit based proactive patient experience rounds to capture the voice of the patient. Utilize an empathetic approach to interact with patients and their loved ones throughout the continuum of care.
Initiate dialogue with patients and their loved ones, to solicit feedback related to their Food & Nutrition experience and facilitate resolution for any identified concerns. Communicate concerns immediately to the Food & Nutrition team, care team and unit leadership, ensuring appropriate follow-up with the patients and their loved ones.
1-3 years
Preferred: Bachelor's Degree
$20.00 to $23.00 Based On Experience
Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support 403(b) retirement plan with employer match, pension, and life and disability insurance Tuition reimbursement toward advanced degrees and specialty certifications Generous paid time off, fitness discounts, and free on-site parking About Levindale Hebrew Geriatric Center Levindale Hebrew Geriatric Center and Hospital is a 330-bed specialized care center in Baltimore dedicated to serving individuals with complex medical needs.
As part of LifeBridge Health - one of the region's most comprehensive healthcare systems - Levindale delivers expert long-term, rehabilitative, and geriatric care with a mission to improve the health of the communities we serve, and to take care of the people who take care of patients. About LifeBridge Health LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in Maryland. Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.