Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: On-site
Conducts daily rounding with patients to facilitate proactive listening with the patients. Facilitates communication in an environment that can sometimes be high pressure, when patient files a complaint. Reports complaint to staff involved and department manager.
Works as liaison with patient and staff to resolve the issues surrounding the customer’s complaint. Follows up with communication to close loop with all involved and documents interaction. Meets with Department Managers regularly to share trends of complaints and develop action plans for improvement opportunities.
Facilitates Customer Service training sessions. Coordinates and presents Customer Service skills training. Assists department manager to plan, implement and maintain effective practices.
Successfully complete the grievance process within the required timeframe.
· High school diploma or equivalent required. · Associate Degree preferred. Licensure/Certification/Registry: · N/A
· Minimum of 3 years’ experience in hospital, customer service or related field required. · Supervisory, lead and/or training experience preferred. Other Knowledge/Skills/Abilities: · Excellent verbal skills required to be able to interact with patients and all levels of staff, including Physician, Leaders, Nursing staff and others. · Excellent written skills required to be able to complete the required documentation and write well-crafted letters for each grievance. · Aptitude to work with all patients, independently in changing environment, including high-pressure, sensitive situations. · Shows compassion and listens to patient’s perspective while remaining calm and neutral. · Ability to conduct self in manner consistent with the warm and caring image of Memorial Medical Center.
Pay Transparency $25.72 - $39.86 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options.
All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.