Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Responsibilities Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications Education H. S. Diploma or General Education Degree (GED) Required Associate’s Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred Work Experience 1 year of experience in customer service, preferably in a healthcare environment Required Experience working with complex customer service situations Preferred Licenses and Certifications None Required Business Unit : Company Name Piedmont Fayette Hospital