Full employer posting
Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings. Variable Variable days/hours 6:00am-3:30pm or 7:00am-7:00pm
The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider. Minimum
High School Diploma or GED. Licensure, Registration and/or Certification: None. Work
1 - 2 years related experience Knowledge, Skills and Abilities: Advanced computer skills, including Word, Excel and Windows. Proficient with the use of Outlook. Excellent interpersonal skills required.
Ability to work with minimal supervision. Ability to demonstrate excellent customer service skills.
and
Greet patients, families and visitors arriving at the hospital. Works closely with volunteers to ensure that the patient's, families and visitors needs are met. Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital.
Information provider for patients, families and visitors. Coordinate communications between hospital staff, patients and their families. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.
Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction.
Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job.
This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Admitting - Yale Campus Location: Tulsa, Oklahoma 74136 EOE Protected Veterans/Disability
About the role
The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider. Greet patients, families and visitors arriving at the hospital. Works closely with volunteers to ensure that the patient's, families and visitors needs are met.