Full employer posting
About Company: McAlester Regional Health Center is a community-focused healthcare organization committed to delivering compassionate, high-quality care to southeast Oklahoma. With a strong history of service and growth, MRHC is dedicated to improving the health and well-being of the communities we serve while investing in the development of our employees. Guided by values of teamwork, integrity, and excellence, we foster a supportive and inclusive workplace where every team member is valued.
At MRHC, employees have the opportunity to make a meaningful difference every day while building a rewarding career in healthcare.
The Patient Financial Services Manager plays a critical role in overseeing the financial operations related to patient accounts within the healthcare facility. This position is responsible for ensuring accurate billing, timely collections, and compliance with healthcare regulations to optimize revenue cycle management. The manager leads a team that handles patient financial counseling, insurance verification, and payment processing, aiming to enhance patient satisfaction through clear communication and efficient service.
By analyzing financial data and implementing process improvements, the role contributes to the financial health and sustainability of the organization. Ultimately, the Patient Financial Services Manager ensures that patients receive transparent and fair financial services while supporting the facility’s operational goals.
Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field. Minimum of 3 years of experience in patient financial services or healthcare revenue cycle management. Strong knowledge of medical billing, coding, and insurance processes.
Proficiency with healthcare financial software and electronic health record (EHR) systems. Excellent leadership, communication, and organizational skills.
Master’s degree in Healthcare Administration or Business Administration. Certification such as Certified Revenue Cycle Professional (CRCP) or Certified Patient Account Manager (CPAM). Experience working in a hospital or large healthcare system environment.
Familiarity with regulatory requirements such as HIPAA and the Affordable Care Act. Demonstrated success in process improvement and team development initiatives.
Manage and supervise the daily operations of the patient financial services department, including billing, collections, and account resolution. Lead, train, and develop staff to maintain high standards of accuracy, compliance, and customer service. Coordinate with insurance companies, patients, and internal departments to resolve billing issues and ensure timely reimbursement.
Analyze financial reports and key performance indicators to identify trends and implement process improvements. Ensure compliance with federal, state, and organizational policies related to patient financial services and privacy regulations.
The Patient Financial Services Manager utilizes strong leadership skills daily to guide and motivate their team toward achieving departmental goals. Analytical skills are essential for interpreting financial data and identifying opportunities to enhance revenue cycle efficiency. Effective communication skills are used to interact with patients, insurance representatives, and internal stakeholders, ensuring clarity and resolution of financial matters.
Proficiency with healthcare financial software enables the manager to oversee billing and collections accurately and efficiently. Additionally, knowledge of regulatory compliance ensures that all financial operations adhere to legal and ethical standards, protecting both the organization and its patients.
About the role
The Patient Financial Services Manager plays a critical role in overseeing the financial operations related to patient accounts within the healthcare facility. This position is responsible for ensuring accurate billing, timely collections, and compliance with healthcare regulations to optimize revenue cycle management.