Full employer posting
The Patient Navigator – Grants promotes Patient and Family Centered Care principles to patients, families, staff, providers and visitors as they navigate through the JPS Health Network. Essential Job Functions & Accountabilities: Listens to patients’ and families’ feedback about level of care and/or facility conditions; determine appropriate health care team member or department, communicate concerns and/or issues and facilitate resolution.
Provide timely feedback to patient. Communicates with patients, families and other visitors to inform them about policies, protocols, rights and responsibilities; coach staff and providers regarding communication styles and cultural perspectives for best patient interaction potential. Promotes and make recommendations for process changes to improve overall patient and family experience in JPS system.
Implements educational programs to support Patient & Family Centered Care principles. Maintains professional relationships with community organizations to promote and inform the public about JPS Health Network and its services. Recognizes the quality improvement and participation/initiation of the improvement process that meet the needs and expectations of patients/families.
Provides benefits/entitlement counseling and referral to health care services to assist patients with accessing other public and private programs for which they may be eligible. Educates patients about available benefit programs, assesses eligibility, assists with applications, assists with re-certifications and provides advocacy with appeals, denials and other areas relevant to maintaining benefits/resources. Initiates and follows up on referrals to agency and community service providers and educates patients on how to access services.
Develops and maintains effective working relationships with area social service providers and coordinates activities in order to provide an integrated system of service delivery. Documents service delivery and maintains patient records and confidentiality in accordance with JPS Policies & Procedures. Attends and participates in agency related meetings, retreats, work sessions, and events as requested.
is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.
About the role
Job Summary: The Patient Navigator – Grants promotes Patient and Family Centered Care principles to patients, families, staff, providers and visitors as they navigate through the JPS Health Network.