About the role
Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027 Category: Patient Services
Day Department: Cardiovascular Navigation Services Monday - Friday; 8am to 4pm Located at W. Utopia Rd & N. 24th Ave Registration, scheduling, coordination in cardiology, or thoracic experience HIGHLY PREFERRED Previous EMR and excel experience HIGHLY PREFERRED Direct patient communication experience HIGHLY PREFERRED Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special.
From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
JOB SUMMARY This position acts as a resource for patients, families, and caregivers, and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to quality health and psychosocial care from diagnosis through all phases of the plan.
Expedites, initiates, participates, completes, tracks and updates the patient’s plan of care. Communicates effectively with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify and fill gaps of care. Provides follow-up with participating providers to ensure patients follow through with their scheduled appointments.
Provides immediate communication with all referring physicians regarding their patients’ results and coordinates the physicians’ requests for care. Provides educational and research support and contacts for upcoming appointments, business cards, directions, and patient preparation. Educates patient on availability of resource library, psycho-social support, treatment resources, community resource support, family educational resources and financial assistance.
Coordinates all necessary referrals for identified services in the plan of care for the patient. Following call scripts and pre-defined processes to conduct outreach and patient follow up. Responsible for scheduling all exams and other screening services; facilitating insurance verification and communication with referring physicians regarding patients’ upcoming exams and/or patient concerns.
Maintains patient data with various tools and quality reporting processes/documentation. Performs other duties as assigned. EDUCATION High School Diploma or GED Required EXPERIENCE 3 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting.
Required 5 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting. Preferred LICENSE AND CERTIFICATIONS We're all in for your career.