The Patient Navigator coordinates access of care for new patients through the healthcare system from initial diagnosis or point of referral. Gathers needed medical information for review during first appointment with physician including diagnostic procedures, pathology reports, operative notes, radiation therapy and chemotherapy information. Functions as a liaison between patients, families, outpatient oncology clinics, primary care physicians, and other support services.
Performs other duties as needed. Education and
High School Diploma or GED required and one year of college preferred. Minimum two years of working with Oncology patients preferred. Minimum one year experience in a medical office front office setting and/or a hospital based call center that schedules for multiple clinics or departments that utilized Microsoft Word, Excel, PowerPoint, Outlook, LLEAP and Power Chart (LLEMR) required.
Knowledge and
Knowledge of medical terminology required. Knowledge of all medical insurances and how they are used in a hospital/clinical based facility required. Full knowledge of ICD-9 and CPT codes and how they are used in HMO authorizations required.
Knowledge of both in-patient and out-patient settings preferred. Able to enter/edit data in computer; proficient at keyboarding using Microsoft Word, Excel, PowerPoint, Outlook, IDX, Cerner and Power Chart (LLEMR). Able to use a variety of office equipment and tools.
Able to communicate effectively; respond positively under changing circumstances; maintain patient confidentiality and a positive, supportive attitude toward patients and their families, co-workers and staff from various departments. Able to collate information for case reports and databases; interpret and understand patient records and various reports including, but not limited to, diagnostic procedures pathology, radiation and chemotherapy reports; think critically; problem-solve; make sound decisions using common sense; work well under pressure; organize and prioritize workload effectively; multi-task; recall information with accuracy and pay close attention to detail; perform basic math functions; assess, evaluate, analyze data; communicate synthesis of information.
Must be able to work independently with minimal supervision. Able to distinguish colors as necessary; write, hear, read and speak sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with workplace; see adequately to read computer screens and written documents necessary to the position. Licensures and
None