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Mayo Clinic·Rochester, MN

Patient Relations Specialist - Neurologic Surgery

Full time
iPosting details
ScheduleFull time
EducationBachelor's degree
Experience3+ years
SourceMayo Clinic · posted Oct 7, 2026
✓Requirements
Education
✓Bachelor's degree in communications, business, patient/healthcare related field and three years of experience in communication, customer service, or patient care is required.
Qualifications
✓Requires excellent oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view.
✓The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork.
✓Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through.
✓Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic.
✓Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position.
✓Must be proficient in information technology, MS Office products, and clinical applications.
✓Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.
✓Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.
Belief in the mission and strong ethical conduct is essential. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
An understanding of a complex healthcare system and the philanthropic process is desirable. preferred
+Benefits
✓Medical: Multiple plan options
✓Dental: Delta Dental or reimbursement account for flexible coverage
✓Vision: Affordable plan with national network
✓Pre-Tax Savings: HSA and FSAs for eligible expenses
✓Retirement: Competitive retirement package to secure your future
+Mayo Clinic
RochesterMN · 76 mi to Minneapolis
All 770 roles here →
Pay for this position
Employer-posted
$28.80 – $43.25/hr
Apply to Mayo ClinicContact Recruiter about this role
✓You’ll need
Education
✓Bachelor's degree in communications, business, patient/healthcare related field and three years of experience in communication, customer service, or patient care is required.
Qualifications
✓Requires excellent oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view.
✓The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork.
✓Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through.
✓Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic.
✓Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position.
✓Must be proficient in information technology, MS Office products, and clinical applications.
✓Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.
✓Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.
Belief in the mission and strong ethical conduct is essential. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred.
An understanding of a complex healthcare system and the philanthropic process is desirable. preferred
+Benefits
Medical: Multiple plan optionsDental: Delta Dental or reimbursement account for flexible coverageVision: Affordable plan with national networkPre-Tax Savings: HSA and FSAs for eligible expenses
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About the role

Bachelor's degree in communications, business, patient/healthcare related field and three years of experience in communication, customer service, or patient care is required.