You’ll need
Education
✓Education: High school diploma or equivalent.
Qualifications
✓Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
✓Proficiency in basic computer skills, including data entry and word processing.
✓Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
✓Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
✓Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
✓Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
✓Attend and complete Clinic Core Front Desk Training post-hire.
Experience: One year of applicable medical office experience. preferred
Why Mercy? preferred
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. preferred
Benefits
Medical, dental and visionPaid time offTuition assistanceRetirement plan
About the role
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.