✓You’ll need

Education

✓Education : High school diploma or equivalent.

Qualifications

✓Knowledge of medical terminology, insurance, and billing processes

✓Clear and professional verbal and written communication skills

✓Basic computer skills, including accurate data entry

✓Strong customer service skills with a patient‑focused approach

✓High attention to detail and accuracy

✓Ability to maintain confidentiality and comply with privacy policies

✓Adaptable, professional, and able to work well under pressure

✓Effective problem‑solving and issue resolution skills

Customer service experience preferred

+Benefits

Medical, dental and vision401(k) with matchPaid time offTuition assistance

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

What you’ll do

Greet and register patientsGreet and register patients

Verify identity and manageVerify identity and manage check‑in/check‑out

Answer phones and performAnswer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

Schedule appointments, procedures, andSchedule appointments, procedures, and testing

Provide timely estimates andProvide timely estimates and Good Faith Estimates

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details: Patient Service Representative - Mercy Clinic Gastroenterology Location: 10012 Kennerly Road, Suite 102, St. Louis, MO 63128

Full Time | 40 Hours/Week | Mon-Fri | 7:30am -4pm or 8am -4:30pm

High school diploma or equivalent.

Customer service experience preferred

Greet and register patients; verify identity and manage check‑in/check‑out Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow Maintain accurate registration, EHRs, and assigned work queues Handle patient concerns professionally and escalate as needed Manage daily cash drawer, accounts receivable tasks, and payment plans Support EPIC updates, departmental initiatives, and clinic communications Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies Perform other duties as assigned Skills, Knowledge and Abilities: Knowledge of medical terminology, insurance, and billing processes Clear and professional verbal and written communication skills Basic computer skills, including accurate data entry Strong customer service skills with a patient‑focused approach High attention to detail and accuracy Ability to maintain confidentiality and comply with privacy policies Adaptable, professional, and able to work well under pressure Effective problem‑solving and issue resolution skills Mercy Key

Tuition Reimbursement up to $2,000 for continuing education after 12 months
Health/Dental/Vision available after day one
Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
Paid parental leave for new parents
401k with employer match
Paid PTO for volunteering
Competitive salary
Future career growth! Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Patient Service Representative Patient Service Rep PSR Full Time Day Shift Clinic Outpatient